You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that if your order has already been prepared for shipment or dispatched, cancellation may no longer be possible, and you will need to follow our standard return process upon receiving the item.
To cancel an order, please contact our customer service team as soon as possible using the contact information provided at the bottom of this page. We recommend including your order number and the email address used to place the order in your cancellation request to expedite processing.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable for returns that are not the result of our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the actual price paid after the discount was applied.
If you haven't received your refund within the specified timeframe, first check your bank account again. Some banks or credit card companies may take additional time to process and post the refund to your account. If you still have not received your refund after this period, please contact your bank or credit card company as they may be holding the funds pending final confirmation.
If after contacting your financial institution you still have not received your refund, please contact us using the information provided in the "Contact Us" section below. We will investigate the matter and work with you to resolve any issues regarding your refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Shoepalu
Address: 4911 Alameda Street, Panama City, FL
E-Mail: [email protected]
Phone: +1 664 542 8499
Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
